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Policies

Ordering:
Orders must be placed by 3:00pm for delivery the next business day. Catering planners are available to take your order Monday through Friday, from 8:00am until 3:00pm. While we make every effort to accommodate last minute orders, they will be subject to availability.

Delivery:
Delivery charge is based on distance from our catering headquarters. Please allow a 30-minute delivery window prior to your requested delivery time. Additional delivery charges are applied to weekend and holiday orders, as well as orders delivered after 4:00pm.

Presentation:
All orders are attractively presented on fine disposable platters. Complimentary plates, napkins, serving and eating utensils, cups, and ice are provided with each catering order. Please speak with our design group about premium party ware upgrades as well as fine china and other available event rentals.

Warm Menu Items:
Hot selections require heating and arrive in disposable chafing dishes for a charge of $7 to $10, depending on size. Stainless steel chafing dishes are also available for an additional charge.

Equipment Rentals:
Fine china, stemware and flatware, linens, floral, and staff are also available for an additional charge. A standard gratuity charge of 15% will be applied to orders that require set-up and removal of food, rentals, and party ware.

Cancellation Policy:
Orders must be cancelled 24 hours prior to the scheduled delivery time, including cancellation due to inclement weather. Orders cancelled within 24 hours will be subject to a 50% charge. Special event catering requires a 72 hour cancellation notice; events cancelled after this time will result in a 50% charge.

Payment:
Cash, checks, VISA, Mastercard, and American Express credit cards are accepted. Corporate accounts are welcome and are billed net-10 business days. Special event catering requires a 50% deposit.

Special Events:
Our Culinary Design Team includes a culinary creative director, chef and line staff, menu planner, wait staff, designers, and event planners. Our team offers personalized planning for any event, including business lunches, board meetings, intimate dinners, weddings, bridal and baby showers, retreats, and even outdoor picnics and bbqs.

Atrium Catering + Design reserves the right to change menu pricing and/or menu items without notice.

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